Refund policy

RETURN & REFUND POLICY

Thank you for shopping with Ayliesure. We want you to love your purchase, but if something isn’t right, we’re here to help.

RETURN WINDOW
You have 14 days from the date your order is delivered to request a return for a full refund.

To be eligible for a return, items must be:
• Unworn and unused
• In original condition
• In original packaging

Items returned after 14 days will not be accepted.

HOW TO INITIATE A RETURN
To start a return, please contact us at ayliesureco@gmail.com with your order number and reason for return. We will provide instructions on how to send your item back.

REFUNDS
Once your return is received and inspected, we will notify you of approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.

SHIPPING COSTS
Customers are responsible for return shipping costs unless the item received is defective or incorrect.

DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain items (such as worn or washed products) cannot be returned.

Thank you for supporting Ayliesure 🤍